Elissa Miller is a senior technical writer, instructional designer, content developer, and marketing and communications professional with over two decades of experience supporting the electric power and technology industries. As Communications Director at Doubleknot, she developed and delivered all documentation, training materials, customer communications, and online multimedia help for a premier provider of software-as-a-service solutions for nonprofits and cultural organizations. While at Hoffman, Elissa has written and edited hundreds of technical reports, white papers, research publications, and newsletters in the electric power industry, and served as project manager for the creation of a searchable worldwide database of natural-gas-fired turbine generators. For SAP, she developed white papers, case studies, and a book-length statement of direction for a flagship enterprise resource planning offering. She holds a BA with honors in English and an M. Ed. in instructional technology, with a research focus on instructional design for adult learning.